Berry's Hardware - Homestead, Florida

Jackie F.

Absolute no customer service. I walked in , couldn't see anyone working..walked back to carpeting.. browsed for 10mins then went to find an employee... who say no, not today come back on Tuesday . I have used them for 40 years... but never again. I'm surprised they don't get robbed often with noone paying any attention to who's coming in the door.

Ricardo G.

Just Recently purchased a STIHL Trimmer (FS91R) 🔥. All my visits to Berry’s, I walk in its smiles and laughs almost makes you forget that you are walking into a retail store to buy something. I have no complaints on Customer service at all. All the staff are super friendly and positive Vibes, makes me want to work there!!!Chantel is highly knowledgable in all the products selling on and off the floor. I do pass by quite often as there show room is eye candy to any DIYer. I am looking forward to my purchase of a nice zero-turn coming soon.

Luis J. F.

Worst customer service. Sent my father in law to purchase a Stihl Chainsaw on Wednesday 9/21. When I went to start it that afternoon at home it would not start, read the owners manual and followed the instructions and still it would not start.
My father in law returned the next morning to let them know what happened. After they claimed it started just fine, they took it to their back shop because they didn't like how it ran and said it needed more adjusting. At this point my Father in Law said for them to give him another one since obviously that one had issues. They refused to give him another new one and said they will adjust the one he purchased, but he had to wait because they had other customers they needed to attend to.
That was enough for him to say enough is enough and demanded a full refund and after going back and forth they finally gave in and gave him the refund.
We will not be returning to this hardware store ever again.

R B.

Knowledgeable and helpful staff. Miles better than Home Depot and Lowes. Fairly surprising selection for a store of its size. Wholeheartedly Recommended.

D M.

they accepted my lawnmower without having a mechanic to work on it. kept it for three weeks with no communication. told me they will get to it next wee, then two more weeks go by without any communication. i rold them I'm unhappy with the service and to please bring me my lawnmower. they bring it out in pieces. i spoke to a manager and she said she will cover cost and she will give me an update on service on Monday 5.22. I was satisfied and left my lawnmower. as promised i received a call with an update Monday morning then Monday afternoon another "manager " calls talking fast saying she is charging me. I asked why is she being rude when I have done nothing to her. she replied i haven't been rude. so i ask if cutting off your customers and talking over isn't rude then I guess that is just their normal customer service

Bad customer service
bad communication
they don't stand behind what they say. their word is no good

michael B.

Been a customer for many years. I own a tree service and purchase all my Stihl products here. Great service here. Highly recommend this business. Chantel at the lawn desk is very knowledgeable about the equipment they sell

l L.

I own a landscaping company and have purchased quite a bit through the years from this company. At times I’ve had had issues but I’ve overlooked them and kept coming back out of habit and not wanting to switch places unless I need to. I purchase mostly stihl products and had a hand pruner as well as a pruning saw go bad on me . When I took in for warranty they could not find the transaction so I was told I had no warranty if I had no receipt. I went ahead and kept purchasing new ones as well as other items at different times and was told to make sure I would put it under my number and business so that would not occur again. Every time I’ve purchased since then I have to ask them to use my number only to get told I don’t really need it. Then I have to explain what happened in the past. This should just be standard procedure in my eyes if they are going to be so strict on the warranty policy. Besides that then at times there are employees covering the stihl counter that seem to have little to no knowledge of parts equipment or the system itself. Then the last straw was a few weeks ago I went to purchase a repair part for one of my pieces of equipment. Chantal was on a personal FaceTime call and the other lady usually works the paint side and is not very knowledgeable on stihl products. I waited patiently for her to finish her call then she hangs up and proceeded to discuss with the other lady what they were ordering for lunch. Again patiently waiting…. Once they finished discussing and ordering their lunch Chantal proceeded to help me . All the time distracted while talking and laughing with the other lady. As if that wasn’t enough then ended up mocking me for how I was trying to start a new edger I was going to purchase. Proceeded to laugh with the other lady and say if I start it like that I will break it every time. I have pretty much every piece of equipment stihl has to offer and have been doing landscaping with my business for over 13 years. I’m pretty sure I know how to properly use my equipment but regardless not the treatment I should be receiving from a business. I’ve since then taken my business elsewhere where I feel it’s appreciated.

Daniel B.

Honestly, I am a business owner myself so I am well aware of the impact a bad review can potentially have. This being the case, I try to avoid negative reviews unless I feel as though they are completely necessary. Over the past 3 years I have purchase 4 Stihl mist blowers from Berry’s. I had a technical issue with one of them approximately 2 weeks ago so I brought the machine into Berry’s paint for repair. I was told when I dropped it off that I would have the machine back and ready to go by the following Thursday. Here we are over 2 weeks later and the part required for repair has still not been ordered. Today I decided to just go back and pick up the machine and take it to another mechanic. If you are in need of a mechanic (especially for any equipment necessary to run you business) do NOT come here. Customer service was absolutely awful and no one knew what was going on. Every time I would call I was on hold for 15-20 minutes just to be told (in a belligerent manner) that the piece had not come in. I already endured all of the nonesense this company has to offer so you do not have to. STAY FAR AWAY!