Beam Easy Living Center - Grass Valley, California

Cindy Siegfried

I am sorry to write a bad review for this company, which we have used and known for years. My husband and I puchased an LG 48-inch TV from Beam on June 21, 2024. $1650. Out the door I go and we have our local cable service tech install it. Once installed, the tv will not turn off. We use the remote, turn it off, and 5 minutes later the tv comes back on. We have Beam tech come out, $140, and he isn't able to fix the problem. Now I have to go to LG and have them repair it. This tv is used in the bedroom for my ill husband so I plug it in and then unplug it in the middle of the night. Trying to get LG to come repair has been a nightmare. I went to Beam owner, asking them for a refund, and to have them honor the product they sell. No, they don't refund and once out the door I have to deal with LG. I am sorry I've learned a $1650 mistake by not asking, but I trusted Beam.

It is now August 2, 2024 and STILL can't get LG to come fix TV. I keep Beam informed all along of no progress and they just say they are sorry. Owner did send back my $140 check saying he was sorry and thanks for my business.

I went to Target last week, spent $380 on a Samsung tv. The clerk said she'd help me take the tv to the car and any problems bring it back in 30 days! Replaced the LG with new tv as we had to alleviate the stress with this and have a working tv. The LG is in its box awaiting a repair tech.

We shop local and am so sorry Beam fell short on all accounts. I walked in, gave them $1650 and I walked out with nothing. Seven weeks later, I have no working LG tv and no assistance from Beam or LG. Something is terribly wrong with this customer service.

Phil M

Be careful to avoid exorbitant bills for their services. We had Beam relocate a whole-house vacuum inlet about 6 ft from its original location. There was easy stand-up under-house access to the piping and the drywall was open on one side of the wall making it easy to bore a hole. I had already cut off and removed the old inlet. What should have been a quick and easy job for one person to install the new inlet turned into 1.5hr for 2 people and a $500 labor bill ($125/person for the 1st 1/2 hour and $125/person/hour after). They claim they can't give exact estimates in advance, which I can understand. But if I had had any idea that the cost would be that high, I would not have hired them. When I called them after requesting a copy of the invoice (they didn't leave one), I was told, repeatedly, that I had been informed of their rates and authorized the work. Bottom-line though - this should not have been a $500 job! To top it off, they didn't install the inlet flush with the drywall (see attached photo), so I am going to have to pay extra to our drywall contractor to have this repaired when they come for other work.

D. Smith

Very professional service. We had a Whole House Fan installed and they recommended several options for where to put the fan draw opening for us to choose. The fan is very quiet on the low setting and reasonably quiet sound on the high setting. Very happy with the Cool Quiet fan and the installation. Can't believe we waited so long to get one. We hardly used the AC after we had the fan installed. While here, they even fixed my Beam central vac (pipe was disconnected for installing a 230V EV charger). They moved the central vac and reconnected it (additional charge, but hey they got it done and I didn't have to do it).

Eric Mariotti

Just had Beam install a Quiet Cool whole house fan in our Truckee home. Working with contractors in Truckee can be challenging, as they are all busy. Working with Brian at Beam was so nice. I never met any of them, as it was all by phone and text, but it felt so so easy. And the installer, Triston, did a great job.

Robert De Renzo

We had our Generac Generator installed in June2021 by Beam "Easy Living" Center. They did a great job installing and setting up everything needed. Had all the work done in half a days time. No problem since installation and the service was perfect.

Debi Fairchild

My new whole house fan is wonderful. Even on an extremely hot day I am able to keep the temperature inside of my house comfortable. In the evenings I simply run the fan to bring in the cool air and then I enjoy the coolness all day. Beam did a great job and the service was very professional.

steve mason

By far the best people to work with. They installed a whole house generator which has been well used. There have been zero problems, a great looking install and they notify me when service is due. Great , friendly, courteous and a prompt company to have work with you. Definitely recommend them for any of the services they offer.

Bonnie West

We have used this company for many services for the last 20 or so years. The latest being for installation of a whole house generator. During the snow storm Bob came out to make sure everything was working properly. We would highly recommend the Beam Co . Five stars out of five.