Bath Planet of Jacksonville - Orange Park, Florida

Betty H.

Bath Planet was excellent to deal with from start to finish. Julian removed the old tub and installed a soaking tub for me. His work was excellent and he went above and beyond to make sure I was happy. Also recognition to Kelly who answered the phone at Bath Planet, Sierra who coordinated the installation. All the people I dealt with were very professional and polite. I would highly recommend the company.

Marcie Y.

Excellent experience. From John in sales explaining and going over all details to office keeping in touch. But the real super star was Brian the installer— he worked his butt off but made sure every detail was done to perfection! He made the whole process work even with weather obstacles. He was informative as the install went and the results are amazing!!! Highly recommended!!!!!!!

Rod M.

We are completely impressed with the work that Bath Planet did on our bathroom, the price was very affordable and their services were very nice and the staff was very friendly. We were amazed at how the bathroom turned out, the makeover was better than we expected, which made my wife very happy. Ravie was very knowledgeable of what he was doing, he kept me informed throughout the process. he was highly professional when I saw him cover up the floors all the way to the work area

Madison C.

Update 2/3/25: I contacted Bath Planet to have some of the sealant repaired. Shortly after, I received an email that they could send someone out to do the repair within just a few days. The gentleman arrived within his arrival window and completed the job with great care. Overall, I’m impressed with Bath Planets’ customer service and care. I’ve changed my original 3-star rating to 5 and would recommend them to my family, friends, and neighbors.

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Our shower remodel was just completed this week.

The project started back in March with meeting with the sales rep, Scott. Scott was great to work with. From there, we had to coordinate with the office staff to schedule the final meeting for measurements. This was somewhat delayed but overall it was finished and we were told the delay wouldn’t affect our timeline.

I was told by the office staff we would be looking at end of June-early July for install. After sending a few emails back and forth and lots of waiting, we were told our install would happen at the end of July, lasting two days.

We were surprised when only one guy arrived to complete our remodel. There was no way the job would be completed in 2 days. During the install, Julian was meticulous and honest. We appreciated the time and effort he was putting into our project. There was a mistake in some of the parts of the install. This caused a huge delay in our project. And communication with the office during this time was less than ideal. But, given past reviews, this seems to be a trend with the office staff (we were mainly in communication with Katrina).

Our project was finally finished after one week from the start (keep in mind we were originally scheduled for 2 days). The shower and bath tub are beautiful. The only thing that I see that needs improvement is communication, which unfortunately, plays a huge role in customer satisfaction. Overall, I’d rate our experience a 7/10.

Christel F.

Ravi renovated our bathroom showers & did a superb job! He was meticulous about his work and worked diligently for hours.
Also, Ravi was most friendly and willing to explain the process along the way. Left our bathrooms very clean as well.

Faith S.

I hired Bath Planet and Granite Transformation to remodel my kitchen and bathroom. Kitchen project went well.. the cabinet guy is amazing. Bathtub project went well. The guys communicated well and the tub is nice. The problem came about with the vanity. First of all, with the other projects, they made sure I was happy. The vanity project has been a nightmare leading to my previous negative review. The vanity was installed missing a side splash, a huge hole in my floor and an even bigger hole in my drywall. After months of back and forth Shannon one of the managers made sure my work was completed. The work is nice but I still have a sour taste in my mouth because of all the trouble I went through. Four stars for now.

Victoria G.

Bath Planet is a great company for tub to shower remodels. Their installer did an excellent job. He was thorough, professional, and great with all the details. The shower is beautiful and totally functional for my 86 year old mom to use including a seat and grab bars for safety. She loves it.

Megan L.

We are thrilled with our master bathroom transformation by Bath Planet! The team was so wonderful to work with! Getting things scheduled with Katrina was easy and she answered any question we had promptly and thoroughly. Everyone was very organized, professional, timely, tidy and kind! It looks beautiful and everything is so high quality. The team helped us design use the space so wisely and the room is one of my favorite in the house now! We will definitely use Bath Planet for future projects!