DAVIS S.
1/5
I had a great experience with the initial installation, but there were certain measurements that he intended to overlook or not pay attention to during the installation. Now, we’re having issues with those measurements, specifically with the microwave appliance I purchased on Saturday afternoon.
When I tried to communicate with him about the problem, I sent him a video and a photo. His response was that he needed to hire a professional for installation. However, he also told me that I needed to uninstall my cabinets and reinstall them to adjust the microwave to fit.
I’m trying to understand this situation because part of a business is to ensure that items fit properly and that there are no stock issues. If an item doesn’t fit or if there’s no other item in stock, the customer can either exchange the item or find a more suitable item that fits better. In this case, the whirlpool microwave I wanted to have before would fit the new microwave just fine, so there’s a size difference and measurement difference.
I’ve texted him and communicated with him in a professional and calm manner, but he’s over-talking to me and doesn’t seem to be paying attention to what I’m saying. I’m very upset because I spent a lot of money on this appliance, and I don’t have much left. I was able to get into a situation where I could upgrade my appliances because my old ones were outdated. It feels like he’s trying to take advantage of my situation without being aware of the issue as a business owner.
(My Communication with the OWNER)
Good morning! I’ll return the microwave to you today or tomorrow morning. It’s not the end of the world when things don’t go as planned. I’m happy with their appliances, but unfortunately, one of them doesn’t fit in my space, even though I provided the measurements when I bought it. It’s a business issue, but it happens.
I’ve also spoken to you over the phone. I want to have a calm and respectful conversation when discussing facts. I shared a video and a photo with you, but you still suggested that I pay extra money for a professional microwave installation that could cost me hundreds of dollars, which I can’t afford. I’m on disability, and I shouldn’t have to explain my financial situation to you. It’s a fact. As a business owner, I’m sure you’ve encountered similar situations. I know I can’t be the only customer who has had this issue.
