Back at the Ranch Furniture - Gunnison, Colorado

Jane Deterding

Bait & switch.
We purchased a mattress from them in June during the 4th of July sale. We were told the mattress would be delivered the following week. When we called to check and delivery they just didn’t know. Lo and behold it had to be ordered and they had no information on timing.

When I complained to the manager, I was told - for the first time - that if we wanted THE SAME MATTRESS it was $200 more for in stock items.

So they have the mattress, don’t bother to tell us that, and we’re still waiting.

As I said in my email to the manager, we could have purchased a mattress on line, but chose to do business locally. This is our thanks.

EDIT after reading business response;
We WERE told that the mattress would be delivered the following Tuesday or Wednesday depending upon delivery personnel. Only when we called did we learn it had to be ordered and would be at least two weeks.

We were NOT told that the same mattress was available in stock for $200 more.

When the order with Ranch was cancelled, we were able to get the same mattress delivered THE NEXT DAY (on the 4th of July even) from Mattress Firm in Montrose.

PARIS BUZA

Bought Sofa, love seat and two chairs. The sofa and loveseat are great but the two chairs that were very expensive are not to good. When sitting the bottom cushion moves forward and you have to constantly push it back. Customer service was fantastic when we bought and delivery personnel were amazing.

Wendy Wood

We ordered the most exceptional furniture from Back at the Ranch. Most furniture is made in China and is of bad quality, falls apart quickly and generally is not worth any price. We have ordered several pieces and appreciate the detailed hand work that goes into furniture like none other.

Bryan Murphy

What a great store. I love all of your cool rustic furniture. The turquoise inlay bedroom furniture is especially beautiful. I am very happy that you ship your furniture! We love so many pieces and are furnishing the master bedroom with them. Thanks for such a great selection.

Pat Eichinger

Recently, we moved into a new home in Mt Crested Butte. We brought nothing in the way of furniture with us, as we wanted a new style. Our first steps into Back at that Ranch told us that "this was the place"! Criss greeted us warmly and I knew she would become a friend. Through the process of almost a year, we made visits to the store and nearly wore out their website. Criss helped us through the whole process of furnishing our new home. Living out of town, we had nowhere to store the furnishings as they arrived, but Criss even helped us with getting our things to storage. On delivery day, it took most of the day to set up a whole house of furniture, and their team was great. As in any situation, we had one piece that later had a failure. A phone call, and it was replaced with absolutely no hassle. Criss has become a friend and we cannot say enough about the service of the whole crew at Back at the Ranch. The selection of furniture is A-1 and the prices reasonable.

Tom Mosher

Back at the Ranch always has wonderfully interesting and unusual furniture and decor items. The Maderia bed and nightstands that I bought are well made and solid. The delivery guys were great to work with.

Annie Bonvouloir

I was looking for a few furniture pieces with a twist, not your standard fare when I came across Back at the Ranch. They had just what I wanted. Their customer service is great too!

Andrea Noble

Found a living room set I loved. I was told they wouldn't arrive for 4-6 weeks and they wouldn't sell me what was on the floor. Very disappointing.