Aztec Appliance Outlet Center - San Diego, California

The Eagles Custom Cabinets

Muy buen lugar para todos tus electrodomésticos

Jessica Noble

Person answering the phone was quick to answer and kindly transferred me to the person they felt could help me select a new washing machine.

That person seemed inconvenienced from the first few moments. I even tried to break the tension by sharing I wasn't sure if I was asking the right questions or if I needed to do more research on my own first.

The first thing I asked was whether I might need to replace both W&D. She gave me an absolute answer that I would need to replace both my washer and dryer since I have them stacked.

I asked a further clarifying question to makes sure I understood, then asked if she could help me pick replacements.

Her comment was that I'd need to know type, features, size, price range, etc. I did know; I wanted to replace like for like and had my current make/model/part number and specs open in front of me.

That information didn't suffice (evidently), so I wrapped up the call in under 5 minutes.

I've since gotten the help I needed elsewhere. When I shared the same info at another company, they told me about two solid options. In less than 10 minutes I had the replacement selected and was getting my order placed/scheduled for delivery.

Robert Nicolson

They were very friendly and personable, knew their products, and had what we wanted. Delivery and installation was flawless - on time near the beginning of the 3 hour window, with a couple of text reminders and a 15 minute heads up, just what was needed. Delivery and setup staff was friendly, knowledgeable, and efficient. Really an easy and painless experience start to finish.

Eric Domeier

Local business. Good service. Unfortunately I purchased a Crosley top-load washer and it is ineffective at best. Clothes are not submerged in water. Agitator does not move clothing. The machine just jiggles things back and forth and hopes for the best.

I have requested that they remove and replace this set with a different brand. Aztec Appliance might consider discontinuing this brand from their shop to protect their reputation.

Lori Underwood-Tate

I am NOT writing this with the goal of singling any employee(s) out. I really don’t want anyone to lose a job.

This WHOLE business needs an overhaul.

Leadership casts an important shadow (good or bad) over entire organizations and in this case, the top leadership here must be terrible.

I needed a refrigerator. Not too picky. I saw HD and Costco offered a whirlpool frig at a competitive price and delivery within 48 hours. My husband suggested we give the local company a chance. BIG MISTAKE.

Here’s what I observed during this transaction :

Aztec doesn’t seem to have inventory. They wait for your order to be placed and in turn place an order with their supplier which then has them quote me (the customer) a 2 week lead time to deliver “give or take”. When I asked what “give or take” means I was told it could be delivered upwards of two months.

Aztec then says they can provide a more expensive model faster and so we bite. You might think that means we would receive the frig closer to the delivery timeline quoted by the bigger box stores but you’d be wrong.

The frig was set to be delivered 8 days later with a delivery window of 8-11 am. At 8:30 I received a call from Aztec that their driver has COVID so there would be no delivery that day. Concurrently, my husband got a call that their driver couldn’t get his personal vehicle to work that day so called out. Which is true? Who can say.

We heard later that day our shipment now goes to the BOTTOM of their delivery queue and we would be in receipt of frig now 3 business days later.

As it turns out neither me or my husband was avail to receive the delivery as they had scheduled it for the afternoon and we would be in meetings.

When we called to say that wouldn’t work, back to the bottom of the list we go and since they “don’t deliver on Saturdays” we would receive it sometime 8 days later than the original committed date. We are then advised they will deliver between 12 pm and 3 pm. You want to know when they arrived? After 5 pm. So again we took another 1/2 day off work unnecessarily.

Did I mention we didn’t have a working frig for the two weeks it took them to get it to us?

Our experience indicated not a single employee thought (or seem to care) we were being inconvenienced at any point in the process.

What they would have you believe is that they are the biggest distributor of these products to San Diego and thus nothing in the sales/operations department can be prioritized any differently than currently is.

This will be our last purchase here. Which is probably no big deal except for the fact my husband is a licensed general contractor focusing on kitchen/bath remodels/ADUs and to this point always recommended the local guys. They said they doubt this is true because he has never signed up for their “rewards program”. Good to know they have one but that doesn’t mean we haven’t been referring them.

So after going along with the upsell, paying more the appliance than we budgeted, taking two half days off work to no avail and then waiting two weeks to receive it, suffice it to say it was all a headache we didn’t need.

Their tagline should be “Aztec - where our employees only care enough to do the very least”.

Matthew Clark

I ordered a speedqueen dryer thurs. salesman (marvin) was great. I was told i could pick the unit up from their warehouse on sat. I got to the warehouse Saturday and waited for about an hr as they could not find the lp conversion kit that i purchased at the same time as the dryer. Its inconvenient in the fact that without the kit, i cannot use the dryer and we are now going on 4 days without a dryer in a family of 5. The warehouse worker was sympathetic, the staff at the front desk however were not. It was just ooops, oh well come back in a week and we will have one then (i live 50 miles from the warehouse). Long story short, i got a refund for the lp kit i purchased but was just business as usual, no ooops sorry, just wait a week or gtfo. Thankfully appliance parts company in el cajon had what i needed. The staff at aztec appliance made ZERO attempts to help me find a kit locally. Fortunately i have dealt with appliance parts company before so they were an option to me.

Carmen Angelique (Angellove)

NEW update: This company is just horrible LOL I dont know what I got myself into

This rating is not for the company, but for JESUS ONLY. I ordered a refrigerator for a Christmas gift and didn’t receive it on time (its been a whole month). I kept calling Jesus and was patient, but HE NEVER FOLLOWS UP, NEVER CALLS BACK, and HES NEVER AT WORK. I have to keep calling and bugging the company after I just spent money with them. The only reason I didn't cancel my order was only because the lady who answers the phone is super nice and helpful, but JESUS SHOULD FIND ANOTHER PROFESSION because sales is not it .

Mitmax Maeda

Purchased a Speed Queen washer from here several months ago. It's been the best purchase ever. With three kids, and in the midst of mold remediation, we do a ton of laundry and the Speed Queen really is speedier than all other washers. Also made to last in the USA. Sales people were helpful, friendly, and efficient. Delivery and installation was fast and painless. They have a scratch and dent building too but there weren't any SQ washers there that day.
Thankful to be able to support a small business and an American manufacturer.