Avocado Green Mattress - Natural & Organic Mattresses - La Jolla - La Jolla, California

Travis Faught

Sarah and this location are really great, it was a 5-star-worthy visit! Unfortunately, the Avocado Green Mattress company as a whole has some major lead time and/or communication issues at the moment. I didn't expect lead times to be short for these hand-made products! BUT, for high-end and expensive products like these, I do expect the lead times to be accurate, and the communication about product shipment to be prompt and helpful.

My experience along those lines, has been anything but a 5-star experience so far. Might be better to under-promise, and over-perform, Avocado! When the Organic Waterproof Mattress Protector - Full - Standard Pocket online says "Ready to ship in 1 - 3 business days," and I've now been waiting for 7+ business days, 5 of those business days with me searching for answers, I can't help but be incredibly frustrated.

The Avocado Green Mattress warranty page seems to imply when saying "Protect your investment with a mattress protector." that the mattress protector is key to having warranty protection if something goes wrong. That makes me feel it's in my own best interest to protect my $2000+ mattress investment by waiting to use it until after I receive the mattress protector. BUT the mattress was delivered almost a week ago now and is going unused. Not sure where to look at this point to get actual answers. Will the mattress protector finally be shipped in a few days? Or will it be a few weeks? Months? I have absolutely no idea, which is the problem.

Rae-Matthew Epstein

I'm so glad I splurged on this. I went in on Black Friday because I was hoping to get pillows day of. This was unfortunately not the case but Sarah was really helpful and cool. I learned a lot about their pillows as well as how to ensure longevity. When I finally got them about a week later I was surprised to they came with extra filling that could probably fill two extra small pillows if I really wanted. So actually it was a great investment overall! Highly recommend and I hope to get more Avocado products from this location in the future.

Justin Girves

Yasmine was amazing! She was extremely helpful answering some extremely specific questions with so much patience and kindness. It was such a pleasure working with her! I spoke with several other customer service representatives at this company and everyone was courteous, knowledgeable, and kind. This was a rare customer service experience.

Benjamin Palmer

We purchased our CA King Avocado Mattress and Mid Century Modern bed frame during the pandemic. It is both beautiful and comfortable.

Then a few months ago we moved to our new home and discovered the bed frame would not fit up the stair case to the master bedroom. Avocado had awesome customer service and because the frame could not be un assembled they replaced it with the same frame in a kit and added a head board for the trouble.

They are an awesome customer service oriented company that makes beautiful furniture and a very comfy mattress. We highly recommend their company and feel a deep gratitude to their customer service staff.

Sophia Pang

I would like to express my sincere thanks to Nessa from the La Jolla store for her assistance. Nessa's customer service deserves 5 stars; however, I'm giving this review 3 stars because the shipping time was misleading. I ordered the mattress topper from the website on September 1, which stated it was "ready to ship in 1-3 business days." Unfortunately, I didn't receive any updates for 15 days.

I contacted [email protected] twice—once through their website and again via email on September 15—and received an automated response acknowledging my message and promising a prompt reply. However, I didn't hear back for over three days. I reached out to Nessa on September 18, and she responded immediately. On September 21, she informed me that she was having difficulty obtaining any shipping updates.

It wasn't until September 26 that I finally received a shipping update from FedEx, and the mattress topper didn't arrive until September 28. Being pregnant and in considerable discomfort, I was hoping to receive the mattress much sooner for relief. While I appreciate Nessa's excellent customer service, it was disappointing to experience such a lack of communication and misleading shipping estimates from the company.

P Thomas

Yasmine was an outstanding sales associate! Super easy transaction and the entire experience was easy and informative. A cart was created for us so that we could purchase when the time was right. We receive our mattress today so will update once we have a bit of time with the mattress.

carolyn cohan

Great experience at the showroom! Avocado staff are super knowledgeable, answered all my questions and I got to try the mattress toppers before purchasing. Can't wait to get my toppers!

Jennifer Ruffalo

Sarah was so helpful, knowledgeable, and friendly. She went out of her way to answer all our questions and put together an email of everything we were looking at and wanted to order. Her customer service was excellent! Thank you Sarah.