Ashley HomeStore Searcy - Searcy, Arkansas

Shelly Reeves

Adam & Ashley were very helpful from the moment I walked in the store. I was looking for a new bed & they showed me every option in every price range they had to offer. They are both very knowledgeable & wanted to help me in my choice. Neither one was pushy or trying to "up sale". They genuinely cared about my wants & needs & wanted to help me find what was best for me. If I didn't have a furniture store before, I definitely do now. Ashley HomeStore in Searcy, Arkansas thanks to Adam & Ashley. They are the best & gave me the very best experience! Thank y'all for everything

Makayela Rollins

My husband and I just recently moved back to Searcy and wanted to furnish our living room. As soon as we walked in we were kindly greeted by Ashley. She was very helpful, very respectful, very friendly, and very patient. She signed us up for a payment plan so we could get more furniture and she showed us some great furniture options. Checkout was very quick and easy, we will definitely be coming back for any furniture needs we have!

Sammanthia Rupar

Beautiful furniture at great prices! And super friendly staff. My personal favorite set they have in stock.

Brandi Jefford

Ashley was great. No pressure but helpful. She explained each option so I felt I made an informed decision. I can’t wait for my sectional to arrive

Rachelle Springer

Buying new furniture can be stressful, but Ashley was terrific. She asked questions and got to know what I needed and liked. I will definitely return to Ashley’s Home Furnishings Store and ask for Ashley because she is GREAT!

Shastady Wagner

Ashley was fantastic! She addressed all my concerns and made the buying experience both fun and easy. I will definitely be back to purchase again. My chaise lounge is amazing and the perfect addition to our living room!

Mallory Hooper

Another update: Now Ashley Furniture has lied to the BBB regarding the case creating a false narrative of their own to try to cover themselves. I would urge anyone to be careful dealing with this dishonest and harmful business. I will not give them anymore business myself.

Any business that lies to customers and takes advantage of people is not worth doing business with. The positive review score is bloated because they push for everyone to review them whether they've purchased from them or not. They bombard you and seem super available until there's a problem after you've signed the paperwork. They are shady, professional criminals with malicious intent at best.

I hate to have to update this review, but I feel I've been left with no choice. The review I initially left was in regards to customer service while shopping and ordering. However the excellent customer service I initially received stopped there. I ordered all of my items at the same time, and they were in for about 2 weeks prior to when we could schedule the delivery. I guess nobody checks items received for orders prior to delivery, because all but one of my items was delivered to my home while the other had been sent to a different store location. I had already paid for delivery through Ashley's and had to find and pay someone to be at my home to be there when the delivery came. To receive a call the day of delivery about the issue was very upsetting. Especially since the items had been delivered to the store in plenty of time for that issue to have been reconciled. I set it up with the store to see if we could fit the item in my vehicle after I got off work that day. When I arrived they weren't ready for me and had to look to find the item. The item wouldn't fit so they took it apart to try to get it to fit. In the process of finally getting it in my car they scraped my headliner. By this point I was very upset. I reached out to DJ about the issue and he ignored my messages. I sent a complaint to Ashley's and was also ignored. The cost to replace my headliner exceeds how much I spent on the shipping that wasn't provided in full. All of these issues could have been prevented by whomever came in touch with the order by making sure items delivered to the correct store, or by verifying items before day of delivery, etc. It is very upsetting to spend thousands of dollars on furniture and to receive such poor service after the card swipe let alone incurring damages that exceed the additional cost I paid for delivery because they didn't deliver all items as initially agreed upon. Not to mention, I have a feeling the item I picked up at the store may not have been ordered at all and potentially came straight from the floor since it showed signs of wear on receipt.

I had an exceptional experience with DJ while searching for a bedroom set. He exceeded expectations with his kindness, helpfulness, and understanding. When unforeseen personal challenges arose, DJ offered heartfelt support and patiently accommodated my needs, prioritizing my well-being over the sale. His empathy and compassion truly made a difference. DJ's outstanding customer service and genuine care have earned my highest recommendation!

Emily Straw

Loved our experience with Ashley (I know how fitting!) she was not pushy and was helpful when we needed it but gave us space to look and talk. Thank you!

I did check out other furniture stores in Searcy but this was by far the best price for the quality! We wanted a couch love seat that was affordable yet durable and had back cushions attached. will add photos once we get them.