Ashley Furniture Warehouse - Enfield, Connecticut

Beth 1961

( 0 STARS ) Ordered a pullout couch with chaise for almost $1900 in December 2022. It never came and was offered a different one for the same price in February 2023. I accepted as my daughter needed to come stay with me after surgery. I received a broken couch. Wood popping through the fabric because of the dislodged corner wood block support and the back support that the back pillows are attached to is broken in half so the back sags. I sent pictures and I was promised an exchange..it is now the end of May 2023 and still nothing. It was ordered through Bad Boy furniture in Ontario and they just keep give ng me the runaround delaying me every 2 weeks and now another 2 weeks. I am disabled and am so stressed out. I never thought it could be so hard to buy something and get what you pay for.

Lisa

They seem nice and are generally better than the Ashley salespeople, but just don't waste your time with this company at all. We were told our furniture was at the warehouse ready to be picked up. Later that week we spent the whole evening disassembling our current furniture and moving it out. We left the the next morning to drive to the warehouse, called them on the way as they asked us to, and all seemed well. Three minutes later they call back to say they just discovered some of the furniture was damaged, and since one piece was damaged, we couldn't pick up any of it. Why wouldn't you check that before telling us it was ready? No offer of even a partial refund to compensate for our wasted time.

Lisa Tapia

Bob sheen Vice President of the company is a very rude & inconsiderate individual. I explained to him I’ve been waiting for 3 pieces of furniture since august 2021 it’s January 2022 I’ve paid items off and paid delivery fees and have not received Any . Also, on the day of my delivery date they call me a hour before delivery to state “one of their drivers have been injured” . I would assume it’s a warehouse you have multiple trucks plus extra drivers NOPE…so NOW I have to wait AGAIN to hear another excuse day of delivery . I REGRET PURCHASING FROM THIS COMPANY AND WILL NEVER DO SO MOVING FORWARD ! SAVE YOURSELF THE HASSLE THE DISRESPECT THE WASTED TIME AND WASTED MONEY AND TAKE YOUR BUSINESS ELSEWHERE . THIS DELIVERY COMPANY, THEIR WORKERS AND EVEN CORPORATE HAVE NO CONSIDERATION FOR THEIR CUSTOMERS WHO HAVE SPEND MONEY AND PURCHASED ITEMS FROM THEM !! I EVEN AGREED TO A SPLIT DELIVERY BECAUSE OF HOW LONG THIS PROCESS HAS BEEN .SAVE YOURSELF THE STRESS BECAUSE THIS COMPANY WILL NOT EVEN WAIVE A DELIVERY FEE OR COMPENSATE A PERSON WHEN ALL THESE MISTAKES AND DELAYS ARE ON THEIR BEHALF

Elizabeth Febo

I've waited 5 months for my furniture. They finally came yesterday and tried to deliver BROKEN furniture. They tried to convince my husband to take it. Never going back!

Kimberly Voisine

Horrible driving from your employees. Where do you find it safe to pull right out in front of someone when you see how close we are to you.

troy dubois

Friendly service but seemed unorganized. I mad an appointment to pick up and somehow people who showed up afterwards were getting their stuff first.

Graham And JoAnna Olson

Reckless delivery drivers and employees drinking in their car during lunch break.

Sheila Shea Bechta