Ace Hardware Northgate - Colorado Springs, Colorado

Keith Meyer

Today, I went to pick up a special paint order my wife placed. As I was leaving, carrying two very heavy (and expensive) 5-gallon buckets, I was repeatedly questioned by a cashier about who, how, and when I paid for the order, despite clearly explaining that it was paid for at the time of ordering—your standard policy, I believe?

This follows an interaction three weeks ago when I asked an employee, "Do you know if your grills typically go on sale around this time of year?" His response was, "Ha... that's way beyond my pay grade. You'll have to talk to a manager or keep checking back."

A month ago, I spent about 10 minutes in the paint department, clearly looking for assistance, but no one approached me. Ironically, it might have been for the best considering my other experiences.

Unfortunately, after three negative encounters, I’ve decided to take my business back to larger stores like Home Depot and Lowe’s, where both the product selection and customer service significantly surpass what I've experienced here.

We have plenty of other options, and the current service doesn't inspire loyalty.

Richard Robinette

I've always had a really good experience at this Ace Hardware. The employees go above and beyond to make sure that you've found what you're looking for, and to make recommendations about things you might need (or, more importantly, things you really don't need). They also make sure that you're getting the best available price, and taking advantage of current sales, discounts, and state incentives such as for buying battery-powered equipment.

John Pitts

Very helpful, competitive prices, good selection. Ace definitely has some strengths in niche areas, like a huge selection of fasteners. But they also offer services unavailable at other hardware stores, like lawnmower blade sharpening. Yes, the Northgate store has been a victim of theft so they have photos of the perps posted, but that doesn’t bother me at all, as it apparently does others. Otherwise the staff is friendly, knowledgeable and eager to help.

Thanh Pham

Very helpful, made extra copies for my Honda VTX1300R motorcycle key. (Used HD-74 blank) They cut it on a machine that looks like a miniature turning lathe because the new automated machine did not recognize the short factory motorcycle key. Very friendly staff, great workers! Highly recommend this place!

Jennifer Wilson

Kent in the hardware section was SUPER helpful. I really appreciated his time and customer service support.

Phil Montgomery

best selection of outdoor cooktops and grills in Colorado. Knowledgeable staff. Fantastic prices.

Joseph S.

UPDATE: I am updating this review based on the last several experiences. The staff are now all wearing ACE vests (e.g. no undercover employees), have all been super friendly and approachable and while the thief signs still trash up the place they at least corrected the spelling errors. Most importantly the customer service has greatly improved.

OLD: Nothing screams "trashy" more than a line of 8.5" x11" paper stock print outs of blurry unrecognizable pictures of alleged thieves from 2020 all wearing masks while simultaneously misspelling "Thief" in black sharpie.

This place was my favorite up until maybe a couple years ago when the Management changed. There were friendly staff always coming up to you asking if you needed help, that actually knew what products they had and what you might need. Many of the the staff has turned over and I have to chase someone down to ask a question. Often I don't even know who are all employees because they don't always wear their Ace Vests.

While the products remain relatively unchanged the store culture has changed for the worse.

Ryan Miller

got keys made in ~3 min from a very nice lady working here! very organized store with incredibly helpful staff. though it’s a bit of a smaller ACE, it gets the job done.

bonus points for the cleanliness of the floor and everything else.