ABC Warehouse - Farmington Hills, Michigan

Rashawnda D.

I purchased Samsung refrigerator in April 2024 with the tv on the outside the side of the refrigerator door came off and I can’t get any help.. I purchased a replacement plan and warranty.. the warranty company is terrible also I won’t purchase anything again from abc or the warranty company I’ve been out of a refrigerator since thanksgiving

Michelle

I purchased massage chair from this store, and it stopped working within 2 weeks of the purchase. I asked if I could return the chair and I was informed ABC Warehouse doesn't have a return policy. I was then told they had to check to make sure the chair was plugged up properly, which I informed the associate on the phone everything was properly plugged. Watch what you buy from this store as if it stops working you may be stuck with it.

Tiffany J.

BUYER BEWARE

Update March 2024
LG came to look at the dishwasher. Surprise, surprise the hose was destroyed!!! The subcontractor ABC Warehouse hired pushed the dishwasher back so far it crushed the drain hose causing the water to backup into the dishwasher. All of this could’ve been discovered had he taken the time to come back and look but NO! ABC Warehouse said they couldn’t help us because we didn’t purchase their warranty. I WILL NEVER shop there again nor will I recommend this store to anyone I know. All of this could be been prevented had human decency and kindness been the first step instead of TELLING me that because I didn’t buy their extended warranty there was nothing that could be done for me. Go somewhere else! Skip the ‘discount’ and pay full price and hopefully you receive better customer support.

Purchased an entire appliance suite (refrigerator, range, microwave, and dishwasher) for approx $8k from ABC Warehouse for our new home. The staff were nice and we even caught a holiday sale. We were told everything was brand new so you could imagine my shock when 6 months later the dishwasher stopped draining water and the dirty water would back up into the dishwasher. The first thing I did was check the app and it immediately said there was an installation issue causing the water not to drain. I called LG, we did troubleshoot steps over the phone to do a manual drain and was informed that since they didn’t do the install and that the manual drain worked, I should contact the company who installed the equipment as my first step. I called ABC warehouse back and the sales associate asked ME who did my install. How would I know that when we paid to have their team install (low and behold it was a sub contractor). He said he would call me back because that purchase was made last year (delivery Sep 2023, I called in March 2024) and that info may be hard to find. Needless to say he never called back but my husband played phone tag with some guy for about 2 hours before he put it together that, that was the subcontractor who installed our appliances. The subcontractor then called me (because my husband was at work and I asked him to call me first anyway), asked me to take photos and TEXTED me back and said ‘based on the PHOTOS, your equipment is installed properly’ and that I need to call LG back and the ABC Warehouse store manager for the next steps. Called back and the sales associate repeated what the subcontractor said and also said that since we didn’t buy insurance we need to call LG! My husband explained that LG was already called and they explained that because the equipment successfully completed the manual drain and was installed incorrectly (remember the error codes stated this) that they are not liable. The sales associate said he would call back and surprise,surprise never did!! Now you would think after spending approx $8000 in the store that we would have received better customer service but I guess not. Not once did I ask for anything free, I just wanted someone to come out and look at what was installed because AGAIN, the automatic error code said something was INSTALLED WRONG! Now I see why people don’t shop here. When the next appliance goes out I’ll just pay the ‘regular’ price and pray I receive better customer service. Especially when I spend thousands of dollars in one store!

David C.

Lindsay is an incredible salesperson! She was knowledgeable and helped us make the absolute best decision on a washer/dryer.

Judy G.

Went to buy a dishwasher today at ABC on Orchard Lake Rd, had a great experience with my sales person Lisa,
She was so knowledgeable and a
pleasure to work with, I highly recommend her!

Thanks Lisa for ALL your help!

Jack W.

The driver and delivery person were both professional, pleasant, and punctual. They were very cautious not to damage my walls and overall exceeded my expectations. I would not hesitate to use them again. In addition, our salesperson (Lindsey) did a great job and she is following up with the mfg representative to help resolve a problem regarding a manufacturing discount…

malik F.

This place was amazing and I'm being honest the young lady in the photo helped me, in the beginning until I left the customer service was amazing. Her coworkers assisted her with my purchase to expedite the process. I was treated badly in the big box stores Lowes, I came here and it felt like I was buying quality merchandise.

Robin W.

Had another great experience at ABC Warehouse. Lisa Redmond was fantastic. She listened to what I was looking for, showed me options, helped me find the best appliance. Will have my new clothes dryer delivered in just a couple of days. Highly recommend Lisa at ABC Warehouse.