Atherton Appliance & Kitchens - Redwood City, California

Zain Jaffer

Popped in to see some appliances and they had a sales guy show us around and educate us on the different options. We are considering them vs another local competitor but prices seem fair and competitive based on the quote I got so far.

Joe Farrell

This store is a cut above all the other appliance and big box stores. The staff was very knowledgeable and helpful. They didn’t try and “close the sale” at the time because they understood I was not there yet. When it came time to purchase a short while later their price was a slightly more competitive, but the service, appointment scheduling, delivery and installation was just so so much better.. we have more appliance to purchase and Atherton Appliance is where we will go to and be confident that we will get a good deal and great service.

Wan Yan Ling

This company is a scam. We spent $51,616.44 with them in 2020 for an entire new-built house worth of appliances. Big mistake. Customer service is a non-existent joke. They don't respond timely to emails, phone calls, or voice mails. They leave you waiting on hold for, literally, hours. Four years on, I struggle to get warranty service because the warranty provider, "Complete Care," with whom they contract with, cannot get the correct information from them and therefore cannot process my warranty claim. Go elsewhere. Any where. If I could go back in time and pay double to a competitor, I would. The frustration is not worth it. I am happy to send copies of my email exchanges with them to anyone who is considering working with them. Don't.

Yujin Jeon

Atherton Appliance & Kitchen helped me make my dream kitchen and outdoor barbecue area top notch with their excellent customer service.

I’m a designer and very detail oriented. From start to finish I was very impressed with their inventory and experience.

After COVID many appliances were on back order and have long wait times, however, all team members including Tom, the CEO, was on top of all my ordered items and installation information. There was constant communication from start to finish.

I am speechless and never have had this kind of service as if I’m their only customer. I have introduced Atherton Appliance to all my clients and friends and they are all happy campers!

Alan Dang

Everyone charges the same price for premium products like Miele and Sub-Zero. The installation is where you get the differences and Atherton’s “in-house” installers really shine. I have had random kitchen appliances installed throughout my life and simple installs are easy. It is when there are challenges that you really see the differences.

Sharon Yates

I would highly recommend working with Atherton Appliance & Kitchens. My family has purchased multiple different appliances from them over the years. They have an amazing team who are knowledgeable, helpful, hardworking and personable!

Chi-Hua Chien

Lots of SALES, very little service. STEER CLEAR. THEY WILL TAKE YOUR MONEY BUT WON'T HELP YOU IF THE APPLIANCES THEY SELL HAVE ANY PROBLEMS.

Atherton Appliance sold us three major appliances for our house remodel -- a refrigerator, a fridge/freezer drawer set, and a dual oven + range. ALL THREE BROKE WITHIN A YEAR. While this is not their fault, they were completely unhelpful in getting them repaired. The fridge/freezer drawer took 5 months to repair and dozens of emails. Whenever we sought their help they told us that we had to call the manufacturer and wait on the phone. Phone wait times were over 1 hour at times and we never got through, I only managed to get it repaired by sending dozens of emails to the manufacturer.

The fridge / oven repairs were mishandled by their staff when we were traveling. We hired someone to stay at the house all day for TWO DAYS to wait for the repairman which Atherton scheduled. He never showed up. It turns out that Atherton failed to enter a street name for the repair, only a number and the city. So the repairman couldn't come to our house, and Atherton's response was an unintelligible email which I still can't figure out. It read:

"I apologize I will created another service ticket since I can go on the Thermador system to change the information once the service is created and also I can't change the phone number of you would like to provide me with the number that you would like to be reach"

What does this even mean? I provided an address and phone number in my initial email and their response doesn't even acknowledge the information I shared.

STEER CLEAR. THEY WILL TAKE YOUR MONEY BUT WON'T HELP YOU IF THE APPLIANCES THEY SELL HAVE ANY PROBLEMS.

Heather Rose

Oscar really knows his appliances and helped us make the best choices for our new home!