Contractor Tool Supply, a Vera Tools company - Leesburg, Florida

Troy B.

Ordered 2 Klein CL320Kit got 1 within a day or so.. and got 2nd one the following day..very happy with speed and price smooth transaction

Christopher D.

There are plenty of other tool companies to buy from. I called CTS multiple times to ensure my order was in stock and could be delivered in a timely manor. I was ensured 3 to 4 business days and its been over a week and I still dont have my order. I spent over an hour on the phone with custumer service from UPS to get my order hopefully tomorrow. I do not recommend this company.

John C.

DRIVERS BEWARE if you are being a load here. Sandra is by far the worst receiving clerk I've ever had to deal with. They ordered a product and, when called by the broker, to confirm receiving hours. It was told they are a fcfs facility. I showed at at 10 am. They guys on the fork lifts told me to go back in so they could unload. They have no docks, and it's a very small facility. As I was going to open the doors, Sandra came out to stop me. She said an appt wasn't made and she wouldn't accept the shipment. She claimed they have a 3 truck per day limit. They can't even hold 3 full trucks a day with the size of the building. I asked if she was serious and explained that she was hurting no one but me as I own the truck. She told me she didn't care and walked off. Broker called to see what was going on. She told the broker she couldn't take the load until the 28th. I was there on the 13th. They aren't that busy. Even Walmart doesn't screw you over like this, and if you know anything about getting an appt there, you understand! I would never spend a penny with these people, nor if I use a contractor for anything in the future and find out they support this business, I won't use them either. Sandra needs to get off her power trip from thinking she is some kind of big boss when at the end of the day. She's just another regular employee they'll replace very easily!

Dominick C.

Where to start? If I could give a zero stars, I would! There is so much wrong and misleading with this company. I work for a construction company, and I source out and order equipment and tools. I tried unsuccessfully to contact the store because we needed tools that their website says are in stock (with counts)and could not get anyone ,just says mail box full on every extension. So I take the leap and purchase 3500. Worth of equipment thinking we will just send one of our guys there to pick up, WRONG! Not one item was in stock in the store that we ordered. Now I'm emailing customer service to see what the issue is as we need these tools ASAP! Customer service emails me back saying tools are at other warehouse? Then, I get emails with Amazon tracking? If I'd known this would be coming from Amazon, I would not have ordered as I needed these right away! Another problem I see on my account is that the order is fulfilled, and we are missing half our order! WARNING: If you run a business and need the tools right away, stay clear of this place unless you are walking in. Website is misleading, customer service is non-existent, and inventory is not accurate! What is the point of having a brick and mortar store and website with inventory counts if not accurate? If I had all the time in the world to wait, I'd just order the tools myself from Amazon!

Justin L.

I purchased a bandsaw from them, and overall, it was a good experience. The price was lower than other sites and the saw arrived in good working condition.

The biggest issue was with the shipping. I had to follow up multiple times throughout the process to make sure it was being processed and shipped. Luckily, I had Erik helping me along the way. He was very responsive and helped check in with the warehouse and freight company along the way. (5 stars for customer service)

In addition, the product description listed the item as new and showed it with a mobile base. When it arrived, it looked more like a used and returned item (see photos), and there was no mobile base included. As I said earlier, the machine is in full working order, and the wear is barely noticeable. As other sites charge extra for the mobile base, it makes sense this was not included, but it does feel a bit dishonest to include in the pictures and not mention anywhere else.

*Update*
Erik really went above and beyond. After posting my review, I have since been credited a partial refund for the used condition of the saw, issued a gift card, and received the mobile base pictured with the original post. The explanations given are understandable. I've been assured this is not their normal quality of service and products. I can honestly say I have never had better customer service and would definitely shop here again.

mark T.

I received my table saw yesterday & wanted to say thank you. It arrived undamaged & faster than expected and the price could not be beat. I will be ordering from you again. Keep up the fantastic work

Henry T.

Can you guys hurry up and ship my polisher it’s been over a month I ordered it on Amazon and Vera tools is the seller!!! This is unacceptable 👎🏼 this is the polisher 👇🏼👇🏼👇🏼

-Maxshine Professional Mini Cordless Polisher (M0312 V2)

Bob T.

It has been over 2 months and I'm still getting the "run-around" on my order.
They pulled a classic "bait & switch" and now will not return my calls or emails.

Update: I've responded to the owner's request to email customer service, and nothing has changed. They still do not respond to emails or answer their phone

Update: it took over 3 months but I finally got my order.