DeSoto Ford - Arcadia, Florida

Jesus Rodrigues

Buenas tarde hoy dia 31 de octubre de 2017 me encontraba en el departamento de servicio del dealer desoto automall en arcadia y precencie la esena mas horrible q un customers pueda precensiar el manager Steve kopecy gritandole y faltandole el respeto a una empleada q hombre mas bulgar y falta de respeto hacia una mujer es inconcebible q Charlie christopherson, Matt leather and Mark schlundt permitan q esas cosas pasen en un negocio de tantos anos q pena.

Martin Almaguer

Muy buena

Christine Kong

My husband and I suddenly decided to go out and buy a truck. We looked online, saw what we wanted and drove nearly 2 hours to see it. The salesman, Luke Neal greeted us outside. Luke was very accommodating and helpful and made the process of buying a car enjoyable. He worked quickly with us and didn’t want to hold us longer than we all needed to. That was so appreciated. Luke also spent time with us going over all the features of the truck…which we needed because it’s been 15 years since we had a new vehicle. Thank you Luke for all your help and to those that aided in the process!!

Chris Caraway

**Update 1/22/25. I need to update my review to share my after sale experience. My temp tag was a few days from expiring and my trade in still had not been paid off. I tried calling Vince and left multiple messages and never got a call back. I texted Michael and he called me and said it was all in progress. Couple of days before my tags expiring I tried texting him again and got no response. I called the dealership to speak to the title clerk and was told she was waiting to hear if I wanted new tags or transfer my old one. From the beginning I made it clear I had customized TN plates that had just been renewed in November and wanted to transfer them. I am not sure who she was waiting to hear from, but she did not bother to call and ask me. After my payment was a week late on my trade in I paid another payment on a car I had not had for almost a month to save a ding on my credit. My trade was paid off a few days later. I now have a second temp tag and no one can tell me how soon my tags will be transferred because they are waiting on a "third party". I have two outstanding texts to Michael at this point from a week ago and no response, doubt he can help anyway. Just a heads up that they may be great up until they get your money, but service after the sale seems to be questionable.

We drove from Middle TN, almost 800 miles to buy a 2022 F350. Entire process was great from beginning to end. Thanks Vince and Michael!

Sam Li

I had my old truck serviced in this place. The first one was one year ago transmission replacement go well so far. The most recent one smaller job is big disappointment. I told the clerk there were 2 problems when I dropped off the truck: leaking power steering and no AC fan. The leak was identified and the broken high pressure line replaced. However the AC fan problem was never looked at. Then last week I noticed the left headlight not working. After spending 2 hours today, I realized the technician forgot to plug in after the repair. Since he jacked the wire all the way under, I had to remove the battery, battery box to reached it. The additional insult was he never clean up the job site, and he also lost the battery holder when he put it back. Whoever did the job must be drunk and careless! I just wish the line he replaced could hold up. This is unacceptable.

ufuk ak

I recently got my brand-new truck from DeSoto, and I couldn't be happier with the experience! The entire process was smooth and stress-free, thanks to Luke. He went above and beyond to make sure I got exactly what I was looking for. His knowledge, patience, and attention to detail really stood out.

If you're looking for a dealership that cares about their customers and a salesperson who will take care of you every step of the way, ask for Luke at DeSoto. Highly recommend!

Christopher Callaway

My mom and I were able to get the truck we exactly wanted thanks to our salesperson Jody, their sales manager Sid, and Doug in their finance! They were the best to talk to and they really helped make things happen and we are so glad we were able to buy from these guys. The truck is fantastic!

Jonathan Camps

Spent 3 hours sitting working a deal when I went to sign the paperwork they tried sneaking an additional 4,000 dollars to the price hoping I would not notice. Would never return and finance manager was incredibly rude and basically said I was dumb. Sale guy was great and was actually on customer side.