Rustic Log Furniture Inc - Alamosa, Colorado

Victoria Romero Garcia

We're on our way now for our annual visit to this store from Albuquerque! We have office furniture, a living room set bedroom set and beautiful dining room set! We love this store!

Caleb Hounsell

The front desk representative was incredibly cordial and helpful. Fire wood from here is exceptional in quality and very affordable.
I am absolutely going to return here for repeat business.

Ryan Morgan

Purchased a table and a bench from Rustic. I couldn’t find what I wanted on the floor, so they made it custom for me. It surpassed my expectations and I am always getting compliments on the table. Great quality, unique furniture, I will definitely go back!

Bonnie Mohnsen

We spent almost $6000.00 on furniture manufactured by this company in 2011. Listed below is each piece we purchased, the problems we have experienced, the date when problem occurred, and any resolution. Please note we are two seniors with no one else in the home.

Rocking Recliner Chairs (quantity 2)

2011: The day after we received the chairs - the reclining levers fell off.
The owner of the local store where we purchased the furniture
came over and fixed the chairs.
2014: The foot rest on one chair fell off due to fasteners popping out.
We fixed it ourselves.
2016: Springs broke on both chairs - replacement springs sent to local
store and they repaired. They also replaced several fasteners
that had popped out.
2017: Arm fell off one chair. After approval from Rustic Log Furniture
due to fasteners popping out- the local store fixed it.
2022: Broken springs again - at this point the local store had shut down.
I contacted Rustic Log Furniture through numerous emails
(explaining my problem and providing pictures of the issues
based on their request). I was finally contacted by someone
who seemed to have authority. He said it was the local store’s
responsibility - although they had given permission and worked
with the store on the previous issue. He asked me what I wanted
from his company and I said my chair fixed. I provided the name
and number of a local repair person to assist him with getting it
fixed (we live in a small rural community). His response
“I will reach out to Saul and work with him to see what
we need to do in order to repair it.” He did contact Saul
after an additional request to follow through. He sent
Saul the springs and he and Saul decided on $225 for
transportation of the chair to and from Saul’s shop
and the repair. I was not informed of the cost and
didn’t inquire since I assume (like in the previous instances)
that their lifetime warranty covered it. Paying Saul
was never mentioned to me and Saul was under the
impression that Rustic Log Furniture would be paying him.
Several weeks after Saul fixed the chair, he contacted
me to say that Rustic Log Furniture was not going to
pay him. Rustic Log Furniture told Saul that I should
pay him. Several email messages with Rustic Log Furniture
occurred and he was very nasty and refused to pay Saul.
He said the warranty didn’t cover the springs or hardware
(even though they covered the parts in 2016 and 2017).
They have no warranty information for the customer on
their web site (they just keep saying their warranty is with
the local store).

L shaped desk (1)
2012-current: Constant problems with drawers (total 7 - different ones
at different times) refusing to stay closed. We fixed using small
magnets.

Kitchen custom cabinet (1)
2012-current: Constant problems with the drawers (two) refusing to
stay closed. We fixed using small magnets.

TV console (1)/corner console (1)
Cabinet doors (2) have rubbed since day 1.

We also purchased end tables/bar stools - no moving parts - no problems.

We also purchased the following pieces with no moving parts and have not had issues with them;
End tables (quantity 2)
Bar Stools (quantity 2)
Large standing bookcase (quantity 1)

Dan E

Picked up a couple night stands ordered in March. They are very nice. One wobbles, though. Thought it was the floor, but no. It's ok. Soft close drawers and doors, they look great.
Made in America by Americans!
Where can you find that anymore?

Kim Correll MSN, RN

Great people to work with!! They go out of their way to make things right! Quality craftsmanship on all pieces of furniture. We furnished our whole cabin, including an outdoor swing and couldn’t be happier. We will continue to do business with Rustic Log for years to come and encourage everyone to visit them.
Correll’s

Donell Deane

This is the place if you want big and classy looking rustic furniture. It's not cheap so go when they are having a sale. The sales people are friendly and accommodating. We've been to both locations, Alamosa and Denver. Both have a huge selection or you can order what you want if they don't have it on the floor. We like the secret compartment night stands and dressers.

Dee Johns

Great place, friendly knowledgeable staff, bought some nice furniture. Absolutely terrific experience. Five stars.