BAY AREA RUG CLEANERS - Cleaning, Repair, Stain Removal - San Mateo, California

ashli heath

Thanks Ali. Brought my rug to be cleaned. Not only did he clean it but he repaired it also. Rug has been in my family for years. Definitely recommended for any handmade Rug needs.

ahmed akram

It’s very good the store I try too many time I clean my rug too many time and the manager is very good guy. I love this. The store too many and also is very cheap. Good surface good employee. I like this store. I give him five star thank you so so much to the manager and to the boss for this store.

fawz Akm

Customer service and work ethic are crucial components of any successful business. Excellent customer service involves going above and beyond to meet the needs of customers, ensuring they feel valued and satisfied. This can include prompt responses to inquiries, personalized interactions, and a willingness to address and resolve any issues that may arise. A strong work ethic is characterized by dedication, reliability, and a commitment to delivering high-quality work consistently.

When these two elements come together, it creates an awesome experience for customers. Imagine a scenario where a customer service representative not only resolves an issue efficiently but also does so with a friendly and helpful attitude. This kind of service leaves a lasting positive impression on customers, fostering loyalty and trust in the brand. Additionally, employees with a strong work ethic contribute to a positive work environment, leading to better customer service overall.

Ultimately, businesses that prioritize exceptional customer service and instill a strong work ethic in their employees are more likely to create memorable experiences for their customers, leading to increased satisfaction, loyalty, and overall success.

Carol Caridis

I have had the best experience with Bay Area Rugs! I brought my small rug with repairs and dog stains . He took care of my problems with the utmost care. Was quick and responsible. I'm very happy with his excellent service!

Arman Arbab

I went to Bay Area rug cleaners to buy a new rug to decorate my apartment, and Ali, the owner, was very nice to me. He had a calm and quiet demeanor and was kind enough to let me look at a carpet in my apartment before deciding to purchase it. I’ve since since stopped by sometimes just to chat and play backgammon, and I’ve seen him do a lot of repair work as well, since that’s mostly what people come in for. Cat urine, dog urine, pet stains, mold, small moth damage — it was all fixed! I’m surprised at how he was able to make all these rugs look brand new! I asked if he could teach me a couple things, to figure out how to tell the provenance of a rug, but, alas, he said that it takes years to learn, which to be fair I’m sure is the case ?

Anyways, highly recommend— it’s not a polished store where you’ll get the aura of an Apple Store, but you’ll get care and service which I think is the most important.

Hamdin Genç

While we were looking for someone to clean our antique, valuable family heirloom oriental rug, We found Bay Area Rugs company... They cleaned our rug without damaging and they fixed some fringes which were missing and some other small moth eaten areas. (free of charge)

After talking to owner, we found out that the only professional oriental rug cleaning company is Bay Area Rugs company.

There are many carpet cleaners and they clean oriental rugs as well but they are not professional at cleaning oriental rugs. They are professional at cleaning wall-to-wall carpet and upholstery.

I thought I should write this review to help consumers like myself who needs to have their valuable oriental rugs cleaned by a professional.

Akoni

This review is long overdue. We had stained a rug priced at $3500 to replace (see photos). I had to call almost a dozen cleaners just to find one that would tell me with true confidence that they believe they will succeed. Most of them replied that it would be around $500 with no guarantees.

I finally came across this company and was very impressed by Ali’s quickness to respond and HIGH confidence. I then learned the difference between a business that is just a cleaning product user versus a business that is a real rug crafter, qualified to modify and repair anything. On top of that, his quote was better than most of the others. The rug is clean and everyone is happy.

Brandy Lutu

Love Ali and all his hard work. He saved my grandma handmade antique rug. He washed it and repaired it in a timely manner. Grateful for him