2nd Chance Appliance Inc - Fort Smith, Arkansas

R. Toledo

This guy is a sorry ass second hand seller. His appliances are worth a crap. I wouldn't be dealing with a man like this if you paid me. He poses ads all over the Internet. he's located in Arkansas and he's posting in Florida for appliances he doesn't have. I read all the bad reviews he's got and thank God I don't have to deal with him at all here in Florida.
I would not be dealing with this man ever if I was any of you. He is not the only appliance Man

Zeke Swanson

They had me pay up front and it's been over a month with no end in sight of my appliance being fixed. You will not be updated about the job they will tell you that they will come on a certain day or call a certain day but will not then say that they forgot. I asked for a refund but they won't give it saying they've ordered a part already. I've given them every opportunity to get this job done but it feels like I'm having to hold their hands through the entire thing.

Hannah Becton

Super nice and respectful workers, but the head guy didn't listen to me and kept giving me the run around. Paid for parts that weren't working and parts I didn't need and waited forever for a different part and nothing was being fixed. Ice maker won't work if the freezer isn't freezing but paid for a new one because he said that is what it was but didn't listen to me that the freezer wasn't even close to the right temperature and said oh well this is the part you need.....I wasted probably $300-400 on Parts and service fees and it still wanted to charge me more for other parts to try and fix it! Um no

Reply to your message:
I'm not on ur service currently, and you couldn't find me by my name when I called before you found me by my address. I talked to a woman once to make an appointment that is it, It was always a man that answered the phone and talked about parts and issues. Also at the time I was having issues I was needing help and no one was answering there phone and so I drove me and my son to your store and a man said oh well the owner is out on vacation and will be back in a couple days and anyone that could help was on a call. It took 1-2 months for a part y'all claimed you ordered and I never received a call to update or anything. So I called and finally said oh we are sorry we will get that to you like it has been sitting at your store. Long story short, if you truly don't know what is wrong with it, don't keep charging service fees when you come with a new part to "try"and fix it and then you can charge a service fee. I now understand that Samsung refrigerators are hard to fix and find parts for and won't ever get another one. With that all being said, most of the employees that came to my house to work on my fridge were super nice, respectful and professional. You just need to fix a few things with your business. And whoever reads and responds to the review I doubt we ever had much contact for you to really know what was going on.

Lucy Burke

Love this place. GREAT prices, amazing customer service, and super friendly. I bought a washer. They delivered it the same day. Unfortunately, the struts were bad on it, but when I called, they sent someone over right away, and they fixed it on the spot. Highly recommended.

Misty Brown

Great customer service, experienced servicemen, great prices. I don't do high tech washer and dryers. So glad places like this are still around for ppl like me. Kendall and his crew even do house calls and regular maintenance on your appliances. Thanks y'all ?

Peyton Gibbs

Excellent communication. I had a washer and dryer that needed picked up and they made the process smooth and easy. Very professional and courteous staff. Thank you!

-Valorie Fitzgerald-

We're so grateful for Danny coming out. I need my dryer for work and he was able to come out quickly and was right on time. He fixed our dryer in a pinch. Not only does he do a fine job, he was so kind and considerate. Their prices are VERY reasonable at Second Chance , Im so happy we gave them a call!!

Jonathan Wisdom

5 months ago I had them come out to fix my dishwasher. I advised them that the control panel was bad prior to there arrival. They showed up stood in my kitchen. Charged me for a service call. Didn’t even look at the dishwasher other than to get model number. Every time we call they are rude and refused to complete the repair even after they took money from me for basically nothing! Wouldn’t recommend at all!